Frequently Asked Questions

PayPal is the available accelerated payment option. The options presented by Shopify may vary by device, browser, and checkout session.

Use the PayPal button in the product purchase area or the accelerated checkout area in the cart when Shopify displays it.

The cart shows the merchandise subtotal. Available shipping charges and the final total are calculated after the delivery address is entered at checkout.

Shopify sends an order confirmation to the email address or contact details entered during checkout. Check those details carefully before completing payment.

Contact support as soon as possible with the order number and requested change. We will confirm whether the order can still be updated before fulfillment begins.

Send the order number and complete corrected address immediately. Address changes cannot be guaranteed after fulfillment has started.

For an order question, include the order number and checkout email. For a product question, include the product name, intended use, and any relevant measurements.

Available services and rates depend on the items in the cart and the delivery address. Enter the complete address at checkout to see the current options.

Available delivery information is shown during checkout after the address is entered. Estimates can be affected by carrier operations, weather, and regional service conditions.

Tracking details are sent with the fulfillment update when they are available for the selected delivery service.

A carrier may need time to scan a parcel after the label is created. If the status remains unchanged or passes the expected delivery window, contact support with the order number.

Review the latest carrier status and check the delivery location first. Then contact support with the order number and tracking details so the available information can be reviewed.

Contact support before sending anything back. Include the order number, item, reason for the request, and clear photos when relevant.

Wait for written return instructions. Do not send an item to an address printed on the original packaging unless support confirms that destination.

Report it promptly and keep the item, packaging, and shipping label available. Include clear photos so the order can be reviewed efficiently.

Approved refunds are returned through the original payment method. Posting time depends on the payment provider after the refund is processed.

Check the product page specifications and current product description. Measurements should be compared with the exact space and setup in which the item will be used.

Measure the usable area in its real setup, including narrow points, height limits, doors, seats, nearby equipment, and the space needed to use the product safely.

Support can help interpret available product information. Include the product name, intended use, measurements, and relevant photos, but confirm the final fit yourself before use.

Refer to the product page packaging or “what’s included” information. Only items specifically listed as included should be expected in the package.

Yes. Inspect the product, practice the setup, and confirm fit at home while there is time to ask questions or adjust the rest of the kit.

Follow the instructions supplied with the product. Unless the product guidance says otherwise, avoid harsh chemicals and make sure every component is fully dry before storage.

Store clean, dry gear in a cool place away from direct sunlight, sharp objects, moisture, and excessive heat. Product-specific storage instructions take priority.

Check that valves are clean and fully closed, inspect the surface and seams, and follow the supplied leak-checking or repair instructions. Contact support before attempting a repair that may damage the product.

Only use a pump when the product instructions confirm compatibility. Excessive pressure can damage valves, seams, or internal materials.