Contact us before sending anything back.
Start a return or exchange request through the support form. Include the order number, the item involved, the reason for the request, and clear photos if the product arrived damaged or incorrect.
Return instructions
Do not send an item to an address shown on packaging without receiving return instructions. Support will confirm the appropriate return destination, required condition, and next steps for the specific order.
Refund review
Refund eligibility and any applicable return costs are confirmed in writing after the order details and item condition are reviewed. Approved refunds are returned through the original payment method according to the payment provider's processing time.
Damaged or incorrect items
Report a damaged or incorrect item promptly and keep the product, packaging, and shipping label available while the request is reviewed.